Resolving browser Issues

If you are failing to launch the Course Syllabus tool from within Canvas, you will need to have third-party cookies enabled. Below is an overview of how to enable third-party cookies on each major browser:

Google Chrome

  • Click the ellipsis (three dots) in the top-right corner and select Settings.
  • Click Advanced, then click Privacy and security in the left menu
  • Click Cookies and other site data
  • From the Cookies and site data section uncheck the Block third-party cookies

Mozilla Firefox:

  • Navigate to your school’s LMS site
  • Click the shield icon located to the left of the address bar
  • Toggle the switch at the top of the panel to the left to turn off Enhanced Tracking Protection for the site
  • The page will automatically reload and allow trackers on that site only


Microsoft Edge:

  • Click the ellipsis (three dots) symbol in the top-right corner and select Settings
  • Click Coolies and site permissions on the left menu. In Manage and delete cookies and site data, disable the setting to Block third-party cookies
  • Close out of  Settings and refresh your browser.

General Troubleshooting:

As a general troubleshooting tip, particularly if you are not seeing changes that you have made right away, it is recommended that you perform a hard refresh on your browser. A hard refresh is a way to clear your browser’s cache for a specific web page in order to force it to load the most recent version of the page. Below is an overview of how to hard refresh on all major browsers:

Google Chrome:

  • Mac: Hold down Command and Shift and then press R, or hold down Shift and click the Reload/Refresh button
  • Windows/Linux: Hold down Shift and click the Reload/Refresh button, or hold down Cmd and Shift then press R

Mozilla Firefox:

  • Mac: Hold down Cmd and Shift then press R, or hold down Shift and click the Reload/Refresh button
  • Windows/Linux: Hold down the Ctrl key and press the F5 key, or hold down Ctrl and Shift then b


  • Hold down Command and Option then press R, or hold down the Shift key and then click Refresh

Microsoft Edge:

  • Hold down the Ctrl key and press the F5 key, or hold the Ctrl key and click the Refresh button


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